Refund Types


Credit-Based Refunds

  • Credit-Based Refunds can be enacted within one week of deployment, up to 3 times a month.
  • Credit will be calculated based on days left in term / term length.

Exchange-Based Refunds

  • Must be initiated within 48 hours of product deployment.
  • Must be a product with similar or lower value, unless approved by GalaxyGate staff.

Full Refunds

  • Product has a failure, resulting in loss of data or severe downtime.
  • Product is purchased, but hasn't been used in any capacity.
  • Product has been activated for less than 24 hours.
Frequently Asked Questions Have a question? The answer might be bellow
What is a VPS?

A Virtual Private Server or VPS is a server that acts like a physical computer, but is virtual, and runs on another physical computer. These servers can do almost anything a physical server can, but for a fraction of the cost.

I purchased a server, what do I do now?

If you purchased a server using Linux you can SSH into it using a tool known as Putty, or you can use our control panel located here.

What can I do with my server?

There are plenty of uses for a server: A Game Server for playing with your friends, a File Server for storing backups and distributing files, a Webserver for hosting websites, A Video Streaming Server for streaming TV and movies, or even remote workstation.

Can I upgrade my server?

Of course, upgrading is a simple and painless process. We recommend starting small as upgrading your VPS can be upgraded in a few clicks with a quick shutdown / boot.

What do the VPSs run on?

Our Lightning line of VPSs run on dell servers equiped with dual 10Gb ports, dual power supplies, two E5-2697V2 CPUs, and DDR3 ECC.

All of our VPSs run on enterprise grade NVMe SSD storage. NVMe storage is up to 10x faster than normal SSD storage, excelling in random reads and writes.

Can I test a VPS or get a trial?

While we don't offer free trials, your VPS can be converted into store credit at any time.

I still need help

If you still have questions, need help logging in, or are looking for something specific, our support team can be reached via Discord or by email: [email protected]