Our Refund Policy
- Credit-Based Refund: A refund consisting of in-store credit that can be used for any GalaxyGate service.
- Exchange-Based Refund: A refund involving swapping a product with another.
- Full-Refund: A complete refund of a product.
- Conditions for Credit-Based Refunds
- Credit-Based Refunds can be enacted within one week of deployment, up to 3 times a month.
- Credit will be calculated based on days left in term / term length.
- Conditions for Exchange-Based Refunds
- Must be initiated within 48 hours of product deployment.
- Must be a product with similar or lower value, unless approved by GalaxyGate staff.
- Conditions for full refund
- Product has a failure, resulting in loss of data or severe downtime.
- Product is purchased, but hasn't been used in any capacity.
- Product has been activated for less than 24 hours.